Since we've now been in this family-run business since 2015, we've collected some of our most frequently asked questions and placed them here. If your question isn't answered below, please don't hesitate to call or text us: 614.226.2757 or 614.352.9495 and we'll get it figured out!
But first, some helpful tips:
#1: Be sure that you are searching in Hocking County, Logan, Ohio for your quest. At least three times over the years of business we’ve run into guests that have accidentally chosen Logan County, Oklahoma for their weekend retreat! I’m sure it would have been nice, just a touch too far for a 3-night getaway :)
#2: The larger your party size, the further in advance you will need to plan. We book early at HLC. The planning and organizing of a large group can be the most challenging part and once you get yourselves situated, you may find that the lodge you were hoping for has already been reserved. So, gather your groups dates/availability and book early. Don’t hesitate. Make sure the company has a good policy regarding transfer of dates/cancellations/etc.
What time is check in/check out? Can you accommodate a late check in/check out?
All of our properties have a 4pm check in time. Check out at Dogwood Manor is by 10am, and check out at Hidden Lake Lodge and Black Bear Hideaway is at 11am respectively. Unfortunately due to our cleaning and maintenance schedules, we are not at liberty to flex these times except in extreme circumstances. You are always welcome to enjoy hikes in the area before your scheduled check-in time in order to get maximum enjoyment out of the Hocking Hills!
What are the maximum numbers of guests permitted at each location?
This includes any guest over the age of 2 and these are the hard maximums as the parking areas, septic tanks, wells, etc., were not built with higher numbers in mind. While we proudly advertise one easy flat rate regardless of your number of guests, we ask that you not exceed the maximum numbers. If it is discovered that you have additional members in your party, you may be asked to leave immediately and/or face fines. It's your responsibility to stay honest.
How many cars can fit in the parking area(s) and is 4wd necessary?
Do you give refunds for poor weather conditions?
Hocking Lodging Company's lodges are designed to be enjoyed in all 4 seasons.
In fact, the hot tubs are located under covered porches and sometimes there's nothing more peaceful than enjoying the big snowflakes and raindrops fall around the hot tub while relaxing in the bubbles.
How close are your properties to neighboring structures/homes?
Is there a body of water on the property? Can you fish/swim/kayak?
Where are your lodges in proximity to the caves?
First we should explain the Hocking Hills State Park region. Today, the area is known as Hocking Hills State Park which consists of six separate areas encompassing 2,000 acres. Old Man's Cave, Cedar Falls, Ash Cave, Conkles Hollow (a state nature preserve), Rock House and Cantwell Cliffs are each unique in their own way. The state park is surrounded by 9,238 acres of the Hocking State Forest administered by the ODNR Division of Forestry. This land encompasses several counties in the southeastern region of Ohio, so slow down, and enjoy the winding roads and the scenic drives.
Clear Creek Metro Park (part of Franklin Co Metro Parks system) is about 5000 acres of gorgeous prairie and Appalachian forest land with marvelous wildlife, a trout-stocked creek, lakes, rock climbing opportunities, picnic areas, and varying levels of hikes from the beginner to the more-experienced trekkers. It seems to be less-populated with hikers and visitors because most are coming down to experience the "top 5" hikes of the 2000 acre Hocking Hills State Forest and nature preserve. But we promise it's not to be missed.
Are your accommodations pet-friendly?
What are the age limitations?
You may be required to show proof of age at time of booking. We do not cater to house parties, graduation parties, bachelor parties and the like. We are family-run and pride ourselves on the incredible upkeep and care of our accommodations and ask that you do the same.
Is the kitchen well-equipped?
Our lodges are a chef's dream. Or perfect even if you dream you are a chef :)
All are fully stocked with everything you need for providing nourishment to a large number of guests. Here's a list of some of our most common requests:
Is the water potable?
Yes, the water is safe to drink and use for food preparation at our properties.
Is there a washing machine/dryer on site?
What about wifi/cell coverage/cable tv?
What is provided as far as linens and towels?
When you arrive
at your lodge, we will have the beds all made with fresh linens and two pillows for everyone. Each guest will receive one bath towel and washcloth for their stay. You will also find hand towels
in the bathrooms, and dish towels in the kitchen. We highly recommend bringing your own additional bath/pool towels for the hot tub, lake, or wet hiking conditions. There should be at least one
hair dryer at each property.
Why aren't the addresses of your lodges listed publicly?
We want to ensure ultimate privacy with our current (and of course future) guests, therefore we don't give out specific locations ahead of time. Once we have collected the final payment for your stay and received all copies of the signed rental policies, we will send out your final confirmations which include the physical addresses, directions, and check in-check out instructions to the lodge.
Do you have baby/toddler items available?
Unfortunately, we can't provide pack n plays, cribs, high chairs, etc., due to potential recalls and coding restrictions. We would never rest knowing that something wasn't safe for your child. But, we have built our lodges with the youngest and oldest in mind. You will find first floor master bedrooms and primary living/entertainment on the main level. There is also room in some bedrooms for travel pack n plays so your littlest ones can nap peacefully behind closed doors.
Why is there a "tip jar/tip envelope"? Who gets this?
While we pay our cleaning and maintenance crews competitive wages, it's always a nice bonus for guests to tip accordingly. It's completely optional, but encouraging to see funds go directly to the source rather than to a company overhead. We are a family-run business. That being said, our employees are family to us and have been with us since our first days in business! We love our staff and hope you see their value just as much as we do. If you feel that the lodge was ready and beautiful at check in, and/or if you feel that they might need a little bit extra for a little more elbow grease, feel free to give directly to them in the envelopes or jars provided, but never feel obligated.